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Posts Tagged ‘Albert Arkwright’

Welcome back to my Who Did It Best series. If you recall last time we talked about telly butlers. Fifty-two percent of those who participated in my poll voted Downton Abbey’s Mr. Carson as the one who did it best, followed by the “other” category at twenty-four percent. I assume from the comments people offered, “other” includes Mr. Hudson from the original Upstairs, Downstairs and Magersfontein Lugg from the Campion mystery series. Jeeves came in third with nineteen percent and sadly I must conclude that I was the lone vote for Edmund Blackadder. He might not have been the best example of a dutiful butler on TV, but he made me laugh the most and that counts for something in my book.

Onward and upward. This time I’m asking you to consider the enterprising local shopkeeper.

Dead Parrot

How not to handle a customer complaint image credit BBC

You know you were thinking of  Michael Palin as the inept and quite possibly dishonest pet shopkeeper in Monty Python’s Dead Parrot sketch.

Small business entrepreneurs must bring every bit of consumer psychology, organization and persuasiveness they possess to the sales floor everyday in order to make a profit particularly in today’s world of quick and cheap superstores and on-line shopping. From books to novelties to the neighborhood grocers’, all these vendors have an uphill battle when it comes to keeping their business viable.

Now it’s time to take a look at our match-up for British telly shopkeepers and discover their tricks of the trade…

 

Albert Arkwright (Ronnie Barker) – Arkwright’s is a small neighborhood grocery store in Doncaster and is the setting of the classic sitcom Open All Hours. Its proprietor and namesake is a master salesman and a tightwad as well. Just ask his beleaguered nephew and errand boy Granville (David Jason).

Arkwright makes it his mission to see to it that no one who walks through the door of his shop leaves without making a purchase. His true genius is in his ability to convince people to buy the items he needs to move most.

 

 

Bernard Black (Dylan Moran) – Black Books is a chaotic, disheveled looking establishment. Shop owner Bernard Black has no discernible customer service skills nor does he seem to have any desire to sell any of his disorganized stock. His assistant Manny (Bill Bailey) does his best to help the shoppers, but Bernard’s rude manner and total disregard for his business is impossible to overcome. Or is it? Perhaps it’s all a brilliant ruse and Bernand is employing reverse psychology tactics on his customers with no self-esteem. Why else would people keep coming back to put up with his abuse?

 

 

Miranda (Miranda Hart)- If you had inherited a decent amount of dosh what would you do with the proceeds? Miranda thought it would be fun to buy a joke/novelty shop with hers. Apparently her interest in running the place wore off fairly quickly because she’s left the day to day operations of the business to her far more organized best friend, Stevie (Sarah Hadland). And thank goodness because if she were stuck in the store all day we’d never get to witness all the Miranda-ish shenanigans she gets up to such as fashioning friends from fruit and using alternative appliances to wash her unmentionables. That being said, Miranda doesn’t shy away from enthusiastically greeting her customers when she encounters them in the shop.

 

 

So there you have it, my candidates for the telly shopkeepers who did it best. I didn’t consider department store moguls like Mr. Selfridge, but might do so in a future contest. Whose shop would you want to frequent? Which character has the ability to sell ice to an Eskimo? Vote for your favorite or write in your own choice in the comment section.

 

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